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Dermstore: Products & Services

DermStore is a high end online retailer of fine quality skin, cosmetics, hair, and fragrance products for both men and women.  The beauty retailer also carries products for babies.  Some of the brands the retailer sells on their website are DHC, Perricone, Dermalogica, Glytone, NioStrata, Lacosta, Gucci, and Dr. Brandt. 

Dermstore: Company Background

DermStore is located at 2701 Stanley Gault Parkway, Suite A in Louisville, Kentucky.  The company was founded by a Board Certified Dermatologist in 1999.  DermStore's sells products with physician-strength formulas generally only available at a doctor's office, drugstore brands, exclusive spa care lines, salon-grade brands, and specialty brands from around the world.  DermStore's sister companies are and Their customer service hours of operation by phone are every day, 24 hours a day, 7 days a week.  Their customer service phone number is (800) 213-3376.  For customer service, you can also e-mail them at DermStore has licensed estheticians on staff reviewing products and personally answering questions submitted by customers. 

Dermstore: Customer Feedback & Reviews

DermStore receives 4.5 out of a possible 5 stars on Epinions.  Customers are satisfied with their product selection, prices, shipping rates, and customer service.  Any problems customers have had is with a particular product they didn't like, not with DermStore themselves.  DermStore customers enjoy reviewing their products, especially the ones they find particularly effective on YouTube.

Dermstore: Business Credibility & Trustworthiness

DermStore is a 5 year Bizrate Circle of Excellence Award Winner for customer satisfaction.  They have also been awarded The Stella Service Seal of ExcellenceDermStore has been a Better Business Bureau (BBB) Accredited Business since July 18, 2011.  On a scale of A+ to F, DermaStore receives a rating of an A-.  The BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints.  A total of 27 complaints closed with BBB in last 3 years.  A total of 15 complaints closed in last 12 months.  Of these complaints, 10 were with advertising and sales issues, 4 were with billing issues, 11 were problems with a product or service, and just two were delivery issues.

Dermstore: Website Popularity & Google Ranking

DermStore is ranked has a Google Pagerank of 4 out of a possible 10 points. has an Alexa Traffic Rank of 21,341worldwide and an Alexa Traffic Rank of 4,449 in The United States. has 1,821 websites linking into it. has a ranking of1,067 in The United States, according to Quantcast

Dermstore: Social Media Presence

DermStore has a Pinterest account with 43 boards, 630 pins, and 52 likes.They have 310 followers and are following 312 other Pinterest profiles.  They also maintain a Facebook account.  Their Facebook account has 23,883 likes.  DermStore has a YouTube channel that contains 23,883 likes with 543 subscribers, and 1,081,098 video views.  In addition, they have a Twitter profile.  They have tweeted 4,976 times.  They are following 12,003 other Twitter profiles, and they have 11,135 followers of their Twitter profile.

Dermstore: Website Security & Safety

DermStore offers payments over a secure Verisign SSL connection, which protects all your confidential financial information while you are making a payment.  Google Safe Browsing reports that no suspicious activity has been reported about over the past 90 days. McAfee Site Advisor also reports that is a safe website to visit and use.

Dermstore: Pricing & Packages

DermStore offers pricing similar to their competitors, Sephoraand Skin Store.  I find DermStore and Sephora to have comparable prices.  Its a good idea to compare the two before making a purchase, because some identical products are cheaper on one website and not the other.  It depends on the products so when it comes to price, DermStore has good prices on high end products!  Free shipping counts as well.  When you compare prices between DermStore and another site, take into consideration that you will pay nothing to have your product shipped, even if its just one item.

Dermstore: Shipping Rates & Policies
  • DermStore offers free standard shipping on all orders. 
  • Standard shipping orders take 7-10 days to arrive.

Shipping Rates

  • 1-3 Day Shipping - $8.95
  • 2 Day Shipping - $12.95
    • Free on orders over $100
  • Overnight - $29.95

USPS Delivery is required for all deliveries to PO Boxes and military addresses.

Items that are DOT restricted, including items that are pressurized or flammable, must be shipped via Standard Ground in accordance with the Department of Transportation. DOT restricted items cannot be shipped to Alaska, Hawaii, U.S. territories, military addresses or international customers.

Delivery to Alaska, Hawaii, Puerto Rico & United States Territories

  • USPS Priority Mail - Free (7-10 business days)
  • USPS 2nd Day Air - $24.95 (next business day)

International Delivery

  • Flat Rate International - $19.95 (10-16 business days)
  • UPS International - $69.95 (7-10 business days)

International customers are responsible for all duties and taxes associated with their DermStore purchase.

  • All customs charges are determined by the country to which the package is shipped, not by DermStore.
  • Please check with your local postal carrier regarding customs charges prior to ordering.
  • Shipments to the UK may incur a 8 lb. Royal Mail Handling Fee.
  • Any packages refused and sent back to DermStore, blush or HairEnvy will not be refunded or reshipped.

DermStore does not ship to Israel, Ghana, North Korea, Philippines, Thailand, Nigeria, Vietnam, Hong Kong or Canada and reserves the right to cancel any international order.

Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to DermStore, blush or HairEnvy and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

Dermstore: Payment Methods Accepted

DermStore accepts the payment methods listed below.  DermStore also permits its customers to make payments over the telephone and to shop by telephone 24 hours a day, 7 days a week.  To pay for products purchased from DermStore and/or shop by telephone with DermStore, call (800) 213-DERM (3376).

  • Visa
  • Mastercard
  • PayPal
  • American Express
  • Google Wallet
Dermstore: Returns, Refunds & Exchange Policy

DermStore offers a 30 day return policy.  If you are dissatisfied with any product purchased through DermStore, you may return the item(s) for an exchange or refund within 30 days of receiving the order.  All returns must be received within 30 days in order to receive a full refund. A prior authorization is required on all returns. Any returns sent to DermStore without return authorization is unacceptable. To receive authorization for a return, please contact customer service

If you received a gift with your purchase the item must also be returned with your purchased items to receive a full refund.

Returns must include the items listed below in order to receive a full refund credit.

  • All products being returned
  • All print material, including the packing slip
  • Return Authorization (RMA) Number on the outside of the box
  • All gifts with purchase that were associated with the purchase of the items being returned.

If these items are not included with your package you will not receive a refund or be eligible for an exchange.

Shipping Fees

  • Shipping fees are only eligible for refund when the original items were either shipped incorrectly by DermStore.
  • All other shipping fees are nonrefundable.
  • There will be a $15 service charge applied to all refused packages.

Perfume Returns

  • Perfumes are only eligible for return if damaged during shipping.
  • Approved perfume product returns are granted for the value of the product with a DermStore, Blush, or HairEnvy gift card.
  • Perfumes should be returned via USPS.
  • Shipping costs are non-refundable.

Ship returned items to the address listed below.

2701 Stanley Gault Parkway
Suite A
Louisville, KY 40223
Attention: DermStore Returns Processing Department

Dermstore: Product images & screenshots
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Comments (2)
Ranked #53 in

Excellent and well researched review.

Ranked #9 in

Thanks, I'm glad you enjoyed reading it!

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